Returns & Exchanges

At SAMYAK MART, we prioritize the freshness and quality of your food items; however, if you receive a damaged or incorrect product, we offer a hassle-free return process within 24 hours of delivery. Due to the perishable nature of our inventory, items must be unopened and in their original packaging to qualify for an exchange or refund.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or phone within 24 hours of receiving your order to report any issues or discrepancies.

• 2.
  Provide Documentation

  Submit clear photographs of the damaged or incorrect food item along with a copy of your digital invoice for verification purposes.

• 3.
  Quality Inspection

  Our team will review your request and, if necessary, arrange for a pickup or provide instructions for disposing of the perishable item safely.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh replacement immediately or process a full refund to your original payment method within 5-7 business days.